What great service and team work!! Diane on the phone is helpful, does what she says quickly and is so pleasant. Mike, the owner, what a gentleman! Listened to my situation, understood what my circumstances were and worked with me to get the guys out here as soon as he could- customer service and helping others came first not the $$. More local businesses could learn from him.
Mike was wonderful. He was professional and personable. He worked on our problem during the Christmas holiday when others would not. We will be very happy to call him in the future! Keep up the good work, Mike!!! We love you!
I called with a problem and although I have not yet decided to get the work done yet, I can say that Mike was professional, warm and knowledgeable. He listened to my situation and provided real alternatives. If I decide to get the work done, I will definitely call this company. Good people and great service!
The guys- were early- when are people early!!!!! It was awesome. I wasn't expecting them to be early, so threw me off a bit, but they had booties for their shoes so it didn't ruin my carpet upstairs, polite, asked the right questions, and fixed the problem quickly. I am grateful for this company for fixing this shower issue, and now time to take one- finally!!
I usually do not write reviews but I have to tell you I called Big City plumbing and Diane picked up the phone and was pretty familiar with boiler installations. Mike came over and gave me an estimate with his iPad, showed me seven different installations and gave me a price than emailed me an estimate. The crew showed up about a month later after the gas service was installed by National Grid. These guys were fantastic covered the floors did the installation what a professional company from start to finish. it was a pleasure working with them if you don't call these guys you'll be sorry. oh one last thing Mike is doing this for 50 years. Angelo
We had a problem with our hot water, we were considering going with a tankless system and we spoke to mike at big city. Mike came over and gave us an estimate and explained, in detail, all the pros and cons of a tankless system. He diagnosed my problem(which was the circulater pump) and repaired it, he also told us that we have a good working system now and we should save our money, when the system fails in the future we can then consider a tankless option, I respect his honesty most people would have pushed the sale of a new system instead Mike saved us thousands. Mike, my wife and I appreciate your honesty and integrity, also great job!! Hot showers again ,HURRAY!!!
Nancy & Joe
Big City Plumbing Heating Inc is a US Plumber based in Centereach, New York. Big City Plumbing Heating Inc is located at 2639 Middle Country Rd, Centereach, NY 11720, USA.
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